一、預定
1、上午/下午/晚上好，我能為您做些什么?
Good morning / afternoon/ evenig, May I help you?
2、請問您一共有多少人來用餐?
How many presons are there in you party,Sir/Madam?
How many gicests are coming?
3、請問您幾點到?
What time would you like to arrive?
4、請問您貴姓?
May I have your name,please?
5、可以留下您的聯系方式嗎?
May I take your telephone number,please?
6、請問您有什么需求需要我們做準備的?
Is there anything specis you would like us to prepore?
7、如果您有什么要求，請通知我們。
If you have further requiements,please let us know.
8、恐怕我們餐廳給您留座到晚上8：00。
I'm afraid that we only can guarantee the table before 8:00in the evening.
二、迎賓
1 、上午好，歡迎光臨。
。。。。Welcome to our restanrant.
2、我能為您做些什么?
May I help you?
3、請問您是否有預定?
Do you have a reservation?
4、請問您一共有多少人來用餐?
How many persons
5、請這邊走/請跟我來。
This way please/Follow me,please.
6、先生，您看見在這里可以嗎?
Would you like to sit here,sir?
7、您是愿意靠窗戶坐還是靠門坐呢?
Which do you prefer,by the window or near the door?
8、您對這張餐桌還滿意嗎?
Is this table fine with you?
9、這是您的菜單，先生。
Here is the menle for you,sir.
10、對不起，先生，我們現在沒有空餐桌，請您在酒吧稍等一會兒，好嗎?有空桌，我們會立刻通知您。
I'm sorry,sir,we don't have a free table now,Would you like to have a drink in the bar?We'll call you as soon as possible.
11、先生，對不起，讓您久等了。
I'm sorry to keep you waiting,sir?
12、如果您在用餐時有什么問題，請告訴我。
If you need any help,please call me.
三、點菜
1、請問我可以為您點菜嗎?
Are you ready to order now?
2、請問您想吃些什么?
What would you like to order?
3、請問您還需要點別的嗎?
Would you like some more?
4、請問您的牛排要幾成熟?
How would you like your steak coled?
(Rare 一成熟;
Medium Rare 三成熟;
Medium 五成熟;
Medium Well 七成熟;
Well Done 全熟)
5、對不起，先生，這道菜已賣完。
I'm sorry sir ,we don't have any more.
四、征詢意見
1、請問您對一切還滿意嗎?
Is everything to you satisfaction?
Is everything all right with your med?
2、請問您還需要我為您提供些什么嗎?
Is there anything eles that I can do for you ?
Can I bring you anything else?
3、請問我能清理餐臺嗎?
May I clean your table now?
Would you like me to clear you table?
五、致歉
1、先生，實在對不起，我為我剛才的魯莽行為向您道歉。
I'm terribly sorry for such a mistake sir?
2、先生，對不起，我馬上給你換一盤。
I'm change it right away.
3、實在對不起，我馬上報告主管。
I’m very sorry ,I'll call the superrisor.
4、我再次向你道歉。
I would like to apologize once again.
5、對不起，但我們很高興您向我們指正出來。
I'm sorry,but we glad you pointed this buttons.
六、結帳
1、請問您現在結帳嗎?
Would you like to have the bill now?
2、請問您是付現金還是使用信用卡結帳?
Would you like to pay cash or by cred it card?
3、請問你們是分帳單是是合在一起?
Would you like the amout on the same billor seperately?
4、對不起，我馬上再重新算一遍。
Sorry,I shall add it up again.
5、對不起，您能告訴我哪兒錯了嗎?
Sorry,would you show me what is wrong.
6、對不起，您能告訴我您的房間號并出示您的房卡嗎?
Sorry,may I have you room key and room card?
7、對不起，請您在這簽個名。
Excuse me ,sir, would you please sign your name here?
七、送客
1、感謝您的光臨希望再次為您服務。
Thank you,sir,we hope to see you again.
2、很高興您用餐愉快，再見。
I'm glad you enjoyed your med,Good bye.
3、十分感謝，祝您有個愉快的夜晚，再見。
Thank you very much,Have a nice evening,Good Bye
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